Welcome to closetlip.shop! We are a retail platform specializing in small-scale furniture for the U.S. market, primarily offering shoe cabinets and various storage furniture solutions. Due to sustained financial losses over a prolonged period of operation, we have decided to conduct a liquidation sale. This allows us to offer high-quality furniture to our customers at even more affordable prices. The following outlines our website’s refund terms and conditions:
I. Refund and Return Policy
Order Processing Time: Processed on the same day.
Shipping Time: Approximately 2 days (for delivery within the U.S.).
Return Window: Return requests may be submitted within 30 days of the order delivery date.
Refund Processing Time: Refunds are typically processed within approximately 3 business days.
II. Return Conditions
Returned items must remain in their original condition and be accompanied by their complete original packaging, including all accessories, instruction manuals, and the shipping box.
As this is a liquidation sale, all items are sold on a final-sale basis; returns will be accepted only in cases involving product defects or damage sustained during shipping.
III. Return Address
Please ship eligible return items to the following address:
Return Address: 42 Hillside Ave, Salem, MA 01970
IV. Liquidation Notice
Our website is currently undergoing a liquidation phase due to ongoing financial losses. This liquidation is not a result of product quality issues, but rather a strategic adjustment to our business operations.
During the liquidation period, product prices and inventory levels are subject to change at any time; however, such changes will not affect the return and refund services for orders that have already been confirmed.
V. Important Notes
We recommend contacting our customer service team to confirm the return process and relevant details prior to shipping any returns, ensuring a smooth and successful refund.
All refunds will be issued back to the original payment method used for the purchase; refunds cannot be exchanged for other products or applied as store credit.
closetlip.shop sincerely appreciates your support and understanding. Even during this liquidation phase, we remain committed to providing safe, convenient, and reliable return and refund services, ensuring that every customer can shop with complete peace of mind.